Exchange & Return

We at SkyPulse Digital Services follow a stringent quality-check process and make sure to provide our customers with high-quality products.

However, in case a customer receives a damaged product or a product that does not match the order placed, we are happy to offer an exchange, subject to the conditions mentioned below.

In case of any exchange, the customer is requested to inform us about the issue within 2 days of delivery. We will review the request and process eligible exchanges according to the following conditions:

• The customer must raise the exchange request within 2 days of receiving the product.
• The product should be unused and should be returned in its original condition and packaging.
• Products should have all applicable tags, labels and packaging intact.
• SkyPulse Digital Services reserves the right to reject an exchange request if the product has been used, damaged or altered by the customer.
• SkyPulse Digital Services will not be responsible for products lost or damaged while being returned by the customer.
• Bespoke or customised orders cannot be cancelled or exchanged unless they are faulty or do not match the requested specifications.
• Products purchased under clearance or special non-returnable offers may not be eligible for exchange.
• Exchange availability may depend on product availability and the nature of the issue reported.
• If SkyPulse Digital Services sends a faulty, damaged or incorrect product, the applicable exchange-related costs will be handled by SkyPulse Digital Services, subject to verification.

If you receive a damaged product or a product different from the one ordered, please contact SkyPulse Digital Services as soon as possible after delivery.

Customers may be requested to provide photographs or other relevant details of the product and packaging so that the issue can be verified.

Some of our products may be naturally sourced agricultural or food products. Therefore, minor variations in appearance, colour, texture, size, shape or packaging may occur between different batches.

Such natural variations will not be considered defects when the product otherwise matches the description and quality requirements stated on the website.

Customers are requested to carefully check the product details, quantity, description and other information before confirming an order.

Exchange requests will be considered only after verification and in accordance with this policy. SkyPulse Digital Services reserves the right to determine whether an exchange request is eligible based on the condition of the product and the circumstances of the request.